I have made a couple of updates to my map of collaborative tools available in my workplace, but I still welcome any comments.
Part of the impetus for creating this map was that I have been asked to provide input on the ways that collaborative tools can be used to engage employees. Now, I am not sure what specifically is meant by this, but since I work in a science-based policy organization, it's probably fair to assume that this is about either engaging scientists more in the policy development process, or in bringing the two sides together to co-create policy solutions.
Either way, it caused me to think about how people use knowledge while doing their work and how they might use collaborative tools to help them.
As I stumbled my way through this thought experiment, I came upon a knowledge management framework presented by Chris Collison in a slide show on knowledge transfer. I've adapted his framework to describe the types of behaviours knowledge users exhibit before, during and after working on a problem as well as the specific actions they could take with the collaborative tools available in my workplace.
Collison's framework is pretty straightforward; individuals or teams start with a goal, they then apply knowledge to work on the issue, ultimately arriving at some result. As they move toward realizing their intended outcome, they have opportunities to learn before, during and after the process of using their knowledge to address the issue. The behaviours associated with learning before, during and after using the knowledge, I have called "knowledge pull", "interactive" and "knowledge push" to represent the principle way that knowledge flows between the person or team doing the work and the captured knowledge base. The specific actions I have listed are from the perspective of a policy analyst working in my organization with the online collaborative tools at their disposal. All this is of course qualified by the caveat that online collaborative tools are not the only way to interact with the knowledge contained in people and networks. One could, after all, walk down the corridor and talk with one's colleagues. However, since I have been asked to provide input on the ways collaborative tools could help engage employees in my workplace, that is where I have focused my thoughts. As usual, any comments or questions are welcome as this is still very early in its draft stage.